MONTREAL, March 28, 2024 – Oral Science confirms its EMS shoppers will proceed to obtain help relating to integration and upkeep immediately by means of EMS going ahead. In truth, as of March 8 2024, EMS requires that every one dental workplaces who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by means of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or issues, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can’t proceed providing service on EMS products bought by means of the corporate. Nonetheless, Oral Science’s stock of EMS products will stay out there to buy till full clearance.
« 4 years in the past, Oral Science led the trade by means of our partnership with EMS. At this time, we sincerely remorse that EMS ended the connection with us. We perceive the irritation chances are you’ll expertise surrounding this case. Our Dental Hygiene Specialist Group is trying ahead to the continued partnership with main and progressive Canadian dental workplaces », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share issues relating to these circumstances, please contact Daniel Ménard immediately at d.menard@oralscience.com
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